This document sets out the rules for cancelling services and making complaints on the ai22.tech website and the related SaaS applications of Zonix Corp s.r.o.
The services are operated by Zonix Corp s.r.o., with its registered office at Zenklova 24/54, Libeň, 180 00 Prague 8, Company ID: 19134011, file number C 381958 registered at the Municipal Court in Prague, legal form: limited liability company.
1. Cancelling a subscription
- The user can cancel a subscription to any application at any time in the user interface under Account settings / Billing, or by email to info@ai22.tech.
- After cancellation, access to paid features remains active until the end of the period already paid for. No further automatic charge will be made.
2. Withdrawal from the contract and refunds
- By starting to use the digital content, the user gives explicit consent to its delivery before the withdrawal period expires.
- A refund can be requested within 14 days of the first purchase, provided that a substantial part of the limits or credits in the application has not been used.
- Send the request to info@ai22.tech with the account email address and a brief reason for dissatisfaction.
- Approved refunds are processed to the original payment card via Stripe within 5 to 10 business days.
3. Complaints about service outages
In the event of an unexpected platform outage or paid features not working, the user is entitled to a free extension of the subscription for the duration of the outage or to a pro-rata refund. We handle complaints within 30 days of the report at info@ai22.tech.
Last updated: 11 July 2026
This English translation is provided for convenience. In the event of any discrepancy, the Czech version prevails.